Product information
How do you create your products?
All our product designs have been lovingly created and designed by our team, with a little help from Frankie & Dottie. We use a mixture of Screen Printing, Embroidery and DTG (direct to garment printing), and a heat-press transfer for the neck labels in our garments.
How can I care for my clothing items?
We want you to enjoy your products for a long time! To ensure that your garments last well and keep in perfect condition, please follow this care guide:
- Wash at 30 degrees Celsius, inside out and with similar colours.
- Do not tumble dry.
- Do not iron over the print or embroidery.
- Do not dry clean.
- Hand wash only for our hats and dog accessories.
What clothing sizes do you offer?
All our products have a size guide included on their product page, both under the size selector and in a tab under the product description. Please note that these are guides only and different styles of garments do have different fits, ranging from fitted to loose to oversized.
If you have any questions about sizing or fit, please don't hesitate to get in contact with us and we will always be happy to help you find your perfect fit.
Packaging & Shipping
What packaging do we use?
All our packaging that we use is eco-friendly and plastic free! We ship our items in a lightweight, weatherproof mailing bag, which is made from natural materials and fully biodegradable and compostable. Products such as our socks, mugs and dog accessories are shipped in boxes which are made from fully recyclable cardboard. The packaging peanuts used to protect the products during transit are also biodegradable and compostable.
How long does it take to dispatch my order?
We aim to process and dispatch all orders within 2 working days, however during busier periods this may take a little longer.
Read about our delivery services here
How do I track my order?
Your tracking code will be included in the dispatch notification sent to your email from our carriers. We use Royal Mail as our main courier.
U.K. customers can track their orders here:
https://www.royalmail.com/track-your-item
You can also add an additional safe place and delivery instructions using your tracking number.
International customers can track their orders here:
https://www3.royalmail.com/track-your-item#/
Payments
What payment options do I have?
We support multiple payment options for your ease, including Visa, MasterCard, Maestro, American Express, and PayPal.
We also offer Apple Pay as an accelerated checkout: this bypasses our checkout system and uses your stored Apple billing and shipping details for a very speedy checkout. However, this also bypasses the option to use a discount code which is only applied at checkout.
Returns and refunds
We offer free returns on all purchases made directly through our website.
Please read our returns policy for full details.
Please note that purchases made through Joules are not eligible for free returns and you must cover the cost of returns postage as set out in our t&c's on the Joules website.
Can I amend an existing order?
Any amendments to an order must be made within 12 hours of placing your order, including cancellations. We cannot guarantee that any requests made after this time will be accepted, as we may have already shipped your order.
What if my order is damaged or incorrect?
Whilst extremely rare, we accept that mistakes do occasionally happen. Contact us with a photo and a description of the fault, and we’ll do our best to amend the situation.
Wholesale
If you are interested in becoming a stockist, please get in touch with us at info@frankieanddotties.co.uk for our wholesale prices.