Thank you for shopping at Frankie & Dottie’s. We appreciate your support of our business and hope that you will continue to shop with us and enjoy our products.

However, if you are not completely happy with your purchase, please follow the refund process below. Please note that our refund policy is valid for up to 60 days: if 60 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange. If you return your order outside of this window, you will not be refunded and incur a £10 delivery charge if you wish to have your order redelivered.

To be eligible for a return, the products must be unused, unworn, and in the same condition that they were received. 

1. Email us at customerservice@frankieanddotties.co.uk to start the return or exchange process. Please note that our refund policy is valid for up to 60 days: if 60 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.
2. All postage costs for the returns must be covered by the buyer: unfortunately, we can no longer provide free returns and exchanges.
3. When the return is received and inspected, we will email you to notify you about the approval of the return. If approved, your refund will be processed within 14 days of us receiving the returned items and the refund credit will automatically be applied to your original method of payment.

The process is the same as the refund policy above, and we will ship your exchanged item once the original product(s) have been returned and received by us.